Our Community Policies
What to expect, and what will be expected of you, as a member of the Joyoung community.
We're experiencing a high contact volume right now and wait times are longer than usual.
Read the shipping information of Joyoung carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms, and risks are.
Where We Ship
Orders placed on Joyoung official website can be shipped to the following countries and regions:
|Shipping Countries||Order Processing Time||Estimated Delivery Time|
|The United States||3-5 Business Days||7-10 Business Days|
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order. And due to COVID-19 shipping times may vary.
Any delivery date given by us is our best estimate only, and Joyoung cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.
It’s FREE SHIPPING on all orders to the countries and regions listed above.
The total sum listed in the checkout is only the money you need to pay for the product(s).
For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are the recipient’s responsibility.
For orders shipped to these remote areas listed before, you, the buyer, may have to pay customs duties.
Check Your Order and Shipment
Your order can be tracked after email confirmation has been sent to you.
You can check your order easily via the online tracking page. Enter your Order ID, type your email, and click “TRACK”. You will get your order details and the tracking number. Click “Track” on the page to track your shipment in detail.
Ownership, Terms and Risk
All orders will be dispatched within two business days EXCEPT your pre-order(s). Please refer to the specific estimated shipping date for the pre-order item(s).
Please ensure your address details are correct as once the parcel is on its way we cannot redirect it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched fromJoyoung due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the good.