Welcome to the Joyoung Help Center

Solve a problem, find spare parts and read expert tips and guides.

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Track My Order

You can get the tracking information about your order with the tracking number provided before in the confirmation email.

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Refund Policies

View delivery information, timescales, charges and returns. See refund information.

See our refund policies


Having so many questions about our products? Don't know how to use them? Click to view more details.

See FAQs about all products

Expert Service

You can also find helpful troubleshooting advice and get more information by clicking.

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Live Chat

The live chat button will appear on the bottom right corner of your screen as soon as a Joyoung Expert becomes available.


Email: Serviceus@joyoung.com
Service time:AM 10:00~PM 6:30

Support for business customers

If you are a business/professional customer, please use the details below for dedicated business/professional support.

Technology for your business

If you are a business, commercial setting or educational institution interested in learning more about air treatment, vacuum cleaners or hand dryers, outside the home and want to receive a quote or learn more,
please contact us at Overseas@joyoung.com

Supersonic Professional™ support

If you are a Supersonic Professional™ owner, please contact us at Overseas@joyoung.com

Still need help?

There are many issues that can be resolved on their own. Find all the ways to get help.