Welcome to the Joyoung Help Center
Solve a problem, find spare parts and read expert tips and guides.
We're experiencing a high contact volume right now and wait times are longer than usual.
You can get the tracking information about your order with the tracking number provided before in the confirmation email.
Track My Order
Get the tracking website
View delivery information, timescales, charges and returns. See refund information.
See our refund policies
Having so many questions about our products? Don't know how to use them? Click to view more details.
See FAQs about all products
You can also find helpful troubleshooting advice and get more information by clicking.
Talk with expert
The live chat button will appear on the bottom right corner of your screen as soon as a Joyoung Expert becomes available.
Service time：AM 10:00~PM 6:30
Support for business customers
If you are a business/professional customer, please use the details below for dedicated business/professional support.
Technology for your business
If you are a business, commercial setting or educational institution interested in learning more about air treatment, vacuum cleaners or hand dryers, outside the home and want to receive a quote or learn more,
please contact us at Overseas@joyoung.com
Supersonic Professional™ support
If you are a Supersonic Professional™ owner, please contact us at Overseas@joyoung.com
Still need help?
There are many issues that can be resolved on their own. Find all the ways to get help.