Welcome to the Joyoung Help Center
Solve a problem, find spare parts and read expert tips and guides.
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We're experiencing a high contact volume right now and wait times are longer than usual.
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Track My Order
You can get the tracking information about your order with the tracking number provided before in the confirmation email.
Get the tracking website
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Refund Policies
View delivery information, timescales, charges and returns. See refund information.
See our refund policies
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FAQs
Having so many questions about our products? Don't know how to use them? Click to view more details.
See FAQs about all products
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Expert Service
You can also find helpful troubleshooting advice and get more information by clicking.
Talk with expert
Contact us
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Live Chat
The live chat button will appear on the bottom right corner of your screen as soon as a Joyoung Expert becomes available.
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Email
Email: Serviceus@joyoung.com
Service time:AM 10:00~PM 6:30
Support for business customers
If you are a business/professional customer, please use the details below for dedicated business/professional support.
Technology for your business
If you are a business, commercial setting or educational institution interested in learning more about air treatment, vacuum cleaners or hand dryers, outside the home and want to receive a quote or learn more,
please contact us at Overseas@joyoung.com
Supersonic Professional™ support
If you are a Supersonic Professional™ owner, please contact us at Overseas@joyoung.com
Still need help?
There are many issues that can be resolved on their own. Find all the ways to get help.